Frequently Asked Questions

A little more information, a lot more peace of mind.

At Sage Willow Designs, we believe shopping for thoughtfully handcrafted products should be simple and enjoyable. We've gathered answers to some of our most frequently asked questions below.

Orders & Shipping

Where do you ship?

We currently offer shipping within the United States.

How much does shipping cost?

We offer flat-rate shipping on orders under $75 and FREE standard shipping on qualifying orders of $75 or more. Your shipping cost will be displayed at checkout.

How long will my order take to arrive?

Orders are typically processed within 1–3 business days. Once shipped, standard delivery generally takes 3–7 business days, depending on your location and carrier.

Will I receive tracking information?

Yes! When tracking is available, you'll receive shipping confirmation and tracking information so you can follow your package.

What if my package arrives damaged?

Please contact us as soon as possible with your order number and photos of the damaged product and packaging. We'll work with you to make it right.

Do you offer local pickup?

Yes! We love serving our local community! 🌿

For our nearby customers, we offer a convenient FREE Local Pickup option at checkout.

Simply select Local Pickup during checkout, and we'll personally reach out to coordinate a day, time, and location that works for you.

Depending on our schedule and availability, you can choose to:

• Pick up your order at one of our local markets.

• Arrange to meet us at a convenient local pickup location.

Once we've confirmed the details, we'll make sure your handcrafted favorites are ready for you!

Please note: Local pickup is by appointment or prior arrangement only. We'll contact you after your order is placed to finalize the details.

[Read Our Shipping & Delivery Policy]

Our Satisfaction Guarantee

What if I don't love my purchase?

We want you to love what you ordered! Most Sage Willow Designs products are covered by our 30-Day Love It Guarantee.

If you're not satisfied, contact us within 30 days of delivery with your order number and a brief explanation. We'll help arrange a refund or exchange.

Why does Luna Elixir have a 60-day guarantee?

Scalp and hair care require consistency, and we understand that customers may need additional time to evaluate their experience.

That's why Luna Elixir is backed by our extended 60-Day Confidence Guarantee.

Individual results vary, and specific hair-growth results are not guaranteed.

Do I have to return an opened product?

Generally, no. For approved refunds on opened personal-care products, we typically won't require you to ship the product back.

How will I receive my refund?

Approved refunds are issued to your original payment method. Your bank or payment provider may require additional time to process the credit.

[Read Our Satisfaction Guarantee & Returns Policy]

Ingredients & Formulations

Are your products handcrafted?

Yes! Our products are thoughtfully formulated and handcrafted in small batches with attention to ingredient selection, quality, and the finished experience.

Are your products natural or organic?

We prioritize thoughtfully selected botanical, naturally derived, and organic ingredients whenever practical.

Not every ingredient is organic, and not every product is 100% natural. We believe in being transparent about what goes into our formulations and why.

Do your products contain parabens or phthalates?

Our formulation standards avoid parabens, phthalates, formaldehyde-releasing preservatives, and unnecessary dyes.

Are your products suitable for sensitive skin?

Skin is personal, and even naturally derived ingredients can cause sensitivities.

We recommend reviewing the full ingredient list and performing a patch test before using a new skincare product, particularly if you have known sensitivities.

Do your products contain fragrance?

Some products contain fragrance oils, essential oils, or botanical aromatic ingredients. Please review individual product descriptions and ingredient lists for details.

Are your products vegan?

Not all of them. Some of our products contain ingredients such as tallow, beeswax, lanolin, or goat milk.

Check individual product ingredient lists if you prefer vegan formulations.

Skincare & Hair Care

How long does it take to see results from skincare products?

Some benefits, such as the feeling of hydration or softness, may be noticeable quickly. Other changes in skin appearance can take several weeks of consistent use.

Results vary depending on the product, skin type, and individual needs.

What makes Luna Elixir different?

Because transparency matters... and so does what's actually inside the bottle.

Luna Elixir features 0.2% high-purity GHK-Cu (Copper Tripeptide-1), formulated using a raw material with a greater than 99% purity specification.

Unlike products that advertise the percentage of a premixed copper peptide solution without clarifying the concentration of the active peptide, we disclose the amount of GHK-Cu raw material used in our finished formula.

Our thoughtfully developed, water-based scalp serum also features adenosine, caffeine, niacinamide, rosemary extract, and other carefully selected hair and scalp-conditioning ingredients.

Lightweight, water-based, non-greasy, and designed for daily use, Luna Elixir is also safe for hair extensions.

No mystery percentages. No confusing ingredient claims. Just transparent, purposeful formulation.

Can I use more than one Sage Willow skincare product?

Absolutely! Many of our products are designed to complement one another, but you don't need an entire collection to enjoy an individual product.

Each product has its own purpose and can be incorporated into a routine that works for you.

Product Care & Storage

Why did my balm soften or change texture?

Natural butters, waxes, and oils can respond to temperature changes. Warm conditions may soften certain products or affect their texture.

Store products in a cool, dry place away from direct sunlight. If your product arrives damaged or unusable, please contact us.

How should I store my products?

Most products should be stored in a cool, dry place away from direct sunlight and excessive heat. Always follow any additional storage instructions on the product label.

Do your products have an expiration date?

Product shelf life varies by formulation. Please follow the expiration date, period-after-opening guidance, and storage instructions provided with your product.

Shopping & Contact

Can I purchase Sage Willow Designs products in person?

Yes! We participate in local markets and events, and you can also find us at our Canton Marketplace location on First Monday Trade Days (which fall on the Thursday - Sunday preceding the first Monday of each month).

Follow our social media pages for upcoming market dates and announcements.

Do you offer wholesale?

Yes! We welcome inquiries from boutiques and retailers interested in carrying Sage Willow Designs.

Please contact us through our website to discuss wholesale opportunities.

How can I contact you?

Visit our Contact Us page or send us an email to: hello@sagewillowdesigns.com. We're happy to answer questions about our products, ingredients, orders, or anything else you need.

Thank you for supporting handcrafted products made with purpose, care, and grace.

Rooted in Nature, Guided by Grace.