TERMS OF SERVICE

Last Updated: October 12, 2026

OVERVIEW

Welcome to Sage Willow Designs! The terms “we,” “us,” and “our” refer to Sage Willow Designs.

Sage Willow Designs operates this website and online store, including all related information, content, features, products, and services (collectively, the “Services”). Our store is powered by Shopify.

These Terms of Service (“Terms”), together with the policies referenced herein, describe your rights and responsibilities when accessing our website or purchasing our products.

By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use of our Services.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have the necessary consent to permit your minor dependents to use the Services.

You agree to provide accurate, current, and complete information when placing orders or creating an account.

You are responsible for maintaining the confidentiality of your account credentials and for activities occurring under your account.

SECTION 2 — OUR PRODUCTS

At Sage Willow Designs, we take pride in creating thoughtfully formulated, small-batch products using carefully selected ingredients.

We make reasonable efforts to accurately describe our products, ingredients, packaging, colors, and characteristics. However, variations may occur due to natural ingredients, small-batch production, lighting, and individual device displays.

Product availability, descriptions, packaging, and formulations may change without notice.

Individual experiences and results may vary. Product information provided on our website is intended for general educational and informational purposes and is not a substitute for professional medical or veterinary advice.

Customers should review product ingredients and directions before use, particularly when managing allergies or sensitivities.

We reserve the right to discontinue products or limit quantities when necessary.

SECTION 3 — ORDERS AND PURCHASES

Placing an order constitutes an offer to purchase. Sage Willow Designs reserves the right to accept, decline, or cancel an order, subject to applicable law.

Orders are considered accepted when we confirm acceptance and process payment.

We may contact customers if an order requires clarification, adjustment, or cancellation.

Once an order enters preparation or fulfillment, cancellation may no longer be possible.

Returns, refunds, and exchanges are governed by our Satisfaction Guarantee & Returns policy.

Products purchased through our retail store are intended for personal use unless separate wholesale arrangements have been approved.

SECTION 4 — PRICING AND PAYMENT

All prices are displayed in U.S. dollars unless otherwise indicated.

Prices, promotions, discounts, and product availability may change without notice.

Applicable sales taxes and shipping charges are calculated during checkout.

We reserve the right to correct pricing or listing errors, including errors discovered after an order is submitted. If an adjustment affects your order, we will contact you as appropriate.

Customers agree to provide accurate billing and payment information and authorize the applicable charges associated with their purchases.

SECTION 5 — SHIPPING AND DELIVERY

Sage Willow Designs prepares and ships orders according to our published Shipping & Delivery policy.

Processing and delivery estimates are not guaranteed arrival dates.

Shipping carriers may experience delays due to weather, transportation disruptions, holidays, or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

If an order arrives damaged, is missing, or experiences a delivery issue, please contact us so we can review the circumstances and assist in accordance with our published policies and applicable law.

Nothing in these Terms limits rights or remedies that cannot legally be excluded.

SECTION 6 — INTELLECTUAL PROPERTY

All original Sage Willow Designs branding, logos, product names, formulations disclosed as proprietary, photographs, graphics, written content, and website materials are owned by Sage Willow Designs or used with permission from their respective owners.

These materials may not be copied, reproduced, redistributed, or commercially exploited without prior written authorization, except as permitted by law.

All third-party trademarks and intellectual property remain the property of their respective owners.

SECTION 7 — THIRD-PARTY TOOLS AND SERVICES

Our website may include tools, payment processors, integrations, or services operated by third parties.

Such services may be governed by their own terms and privacy policies.

We are not responsible for the independent practices of third-party providers, except where responsibility cannot be excluded under applicable law.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or resources.

These links are provided for convenience and do not necessarily constitute endorsement.

Sage Willow Designs is not responsible for third-party website content, products, services, or privacy practices.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Sage Willow Designs is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our store are made directly with Sage Willow Designs.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Sage Willow Designs, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Sage Willow Designs, to the extent permitted by applicable law.

SECTION 10 — PRIVACY

Your personal information is handled according to our Privacy Policy.

Our website is hosted by Shopify, which processes certain customer information to operate and improve the shopping experience.

Please review our Privacy Policy for information about data collection, use, sharing, and available privacy rights.

SECTION 11 — CUSTOMER REVIEWS AND FEEDBACK

We welcome customer reviews, photographs, testimonials, and feedback.

By voluntarily submitting content for publication, you represent that you have the necessary rights to share it and grant Sage Willow Designs a nonexclusive, worldwide, royalty-free license to use, reproduce, display, and share that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to moderate or remove content that is unlawful, misleading, abusive, or otherwise inappropriate.

SECTION 12 — ERRORS AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccurate descriptions, incorrect pricing, or outdated availability information.

We reserve the right to correct such errors and update information without prior notice, subject to applicable consumer-protection laws.

If an error materially affects an order, we will address it appropriately.

SECTION 13 — PROHIBITED USES

Customers may not use our website or Services to:

• Violate applicable laws or regulations.

• Infringe intellectual property rights.

• Submit fraudulent orders or misleading information.

• Harass, threaten, or abuse others.

• Transmit malware or malicious code.

• Attempt unauthorized access to website systems or customer information.

• Interfere with website security or functionality.

• Use automated tools to scrape, extract, or commercially exploit website content without authorization.

We may restrict access when necessary to protect our business, customers, or Services.

SECTION 14 — AUTOMATED AGENTS

Automated agents, including software or artificial intelligence systems that independently access or interact with our Services, must comply with applicable laws, website security measures, and reasonable access restrictions.

We may limit or prohibit automated access that disrupts our Services, compromises security, or violates these Terms.

SECTION 15 — TERMINATION

We reserve the right to suspend or terminate access to our Services when these Terms are violated or when