Our Satisfaction Guarantee & Returns

The Sage Willow Satisfaction Promise

Rooted in Nature. Guided by Grace. Backed by Our Promise.

We believe in the quality of everything we create, and we want you to feel confident trying something new.

That's why every Sage Willow Designs purchase is backed by our satisfaction guarantee.

30-Day Love It Guarantee

Not completely happy with your purchase? Contact us within 30 days of delivery, and we'll gladly help with a refund or exchange.

Whether a fragrance isn't quite your style or a skincare product simply isn't the right fit, we want to make it right.

60-Day Luna Elixir Confidence Guarantee

We know that consistency is important when caring for your scalp and hair.

That's why Luna Elixir receives an extended 60-day satisfaction guarantee, giving you more time to incorporate it into your daily routine and evaluate your experience.

Individual results vary, and visible changes are not guaranteed within a specific timeframe.

If you're not satisfied, contact us within 60 days of delivery to request a refund or exchange.

Simple. Personal. Worry-Free.

We don't believe in making customer satisfaction complicated. Opened personal-care products generally do not need to be returned for an approved refund.

Refunds are issued to the original payment method. Original shipping fees are nonrefundable unless the order was damaged, defective, or incorrect.

We may request proof of purchase or additional information and reserve the right to address repeated or potentially fraudulent claims individually.

Handcrafted with care. Backed by confidence.